Overview

At Jumbura, we want you to be completely satisfied with your purchase. If you are not happy with an item, please review our return and refund policy below.

This Return & Refund Policy is designed in accordance with the Consumer Protection Act, 2019 and applicable Indian e-commerce rules.

Please read the policy carefully before making a purchase.

Return Window

• Customers may request a return within 7 days from the date of delivery.

• Return requests raised after 7 days will not be accepted under any circumstances, except where required by Indian law.

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Conditions for Return

To be eligible for a return, the product must:

• Be unused, unaltered, and in original condition

• Be returned with original packaging, tags, manuals, warranty cards, and accessories

• Include the original invoice or proof of purchase

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Product-Specific Conditions

Electronics Products

• Must be unused and free from physical or liquid damage

• No signs of installation, activation, or tampering

• Serial numbers and manufacturer seals must be intact

• Subject to mandatory inspection before approval

Kids’ Products

• Must be unused, unwashed, and hygienic

• Items related to personal hygiene, feeding, or safety are non-returnable once opened, as per health and safety guidelines

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Non-Returnable Items

Returns will not be accepted for:

• Used or damaged products

• Products missing original packaging or accessories

• Items returned after the 7-day window

• Clearance, discounted, or promotional items (unless defective or incorrect)

• Products damaged due to customer misuse or negligence

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Return Request Process

1. Contact our support team within 7 days of delivery

2. Provide order ID, product details, and reason for return

3. Upon approval, return instructions will be shared

4. Product must be shipped back within the specified timeframe

Failure to follow the return process may result in rejection of the return request.

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Inspection & Quality Check

• All returned products undergo a quality inspection at our facility

• Refunds are initiated only after the product passes inspection

• If the product fails inspection, no refund will be issued, and the product may be returned to the customer

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Refund Policy

• Refunds are processed only after inspection approval

• Approved refunds are initiated within 7–10 business days

• Refunds are made to the original mode of payment

• Shipping, handling, and COD charges (if any) are non-refundable, unless required by law

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Damaged, Defective, or Incorrect Products

In case of damaged, defective, or incorrect items:

• Notify us within 48 hours of delivery

• Provide clear photos or videos as evidence

• After verification, we will offer a replacement or refund as per applicable laws

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Cancellation Policy

• Orders can be cancelled before shipment only

• Once shipped, cancellations are not permitted and standard return rules apply

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Consumer Rights Disclaimer (India)

Nothing in this policy limits or excludes rights available to consumers under the Consumer Protection Act, 2019, or other applicable Indian laws.

Need help?

For returns, refunds, or grievances, contact:
Email: support@jumbura.com