Frequently Asked Questions (FAQs)
1. About Jumbura
What is Jumbura?
Jumbura is an online shopping platform offering a wide range of kids’ products and electronic products, carefully selected for quality, safety, and reliability.
Is Jumbura available across India?
Yes, we currently ship across India.
2. Orders & Payments
How do I place an order on Jumbura?
Simply browse the website, add products to your cart, proceed to checkout, and complete payment using the available payment options.
What payment methods do you accept?
We accept:
Debit & Credit Cards
UPI
Net Banking
Wallets
Cash on Delivery (if available for your location)
All payments are processed securely through authorized payment gateways.
Is it safe to make payments on Jumbura?
Yes. We use secure, encrypted payment gateways and do not store your card or banking details.
3. Shipping & Delivery
How long does delivery take?
Delivery usually takes 3–7 business days, depending on your location and logistics partner availability.
How much are the shipping charges?
Shipping charges, if applicable, are displayed clearly at checkout.
How can I track my order?
Once your order is shipped, tracking details will be shared via email or SMS.
What if my order is delayed?
Delivery timelines are estimates. Delays may occur due to weather conditions, holidays, or logistics issues. If your order is significantly delayed, you can contact our support team.
4. Returns & Refunds
What is your return policy?
Products can be returned within 7 days of delivery, subject to our Return & Refund Policy.
When will I receive my refund?
Refunds are initiated only after the returned product is inspected and approved. Once approved, refunds are processed within 7–10 business days.
Are all products eligible for return?
No. Some items such as used products, hygiene-related items, or products without original packaging may not be eligible for return.
Do you offer replacements?
Yes, replacements may be offered for defective, damaged, or incorrect products after verification.
5. Electronics Products
Can I return electronic products?
Yes, electronic products can be returned within 7 days, provided they are unused, undamaged, and pass inspection.
Do electronic products come with a warranty?
Warranty coverage (if applicable) is provided by the manufacturer and details will be mentioned on the product page.
6. Kids’ Products
Are kids’ products safe?
Yes. We ensure that kids’ products meet quality and safety standards.
Can I return kids’ products?
Kids’ products can be returned if unused and in original condition. Hygiene-related items are non-returnable once opened.
7. Order Issues
What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with clear photos or videos. Our team will assist you after verification.
What if I entered the wrong address?
Please contact us immediately. Address changes are possible only before shipment.
8. Account & Privacy
Do I need an account to shop on Jumbura?
Creating an account is recommended for faster checkout and order tracking, but guest checkout may be available.
How is my personal information used?
Your personal information is used only for order processing, delivery, and customer support. For more details, please refer to our Privacy Policy.
9. Cancellations
Can I cancel my order?
Orders can be cancelled before shipment only. Once shipped, cancellation is not allowed and return rules apply.
10. Promotions & Discounts
How do I use a coupon code?
Enter the coupon code at checkout before completing payment. Only one coupon can be used per order unless stated otherwise.
Can discounts be combined?
No, discounts and offers cannot be combined unless explicitly mentioned.
11. Contact & Support
How can I contact Jumbura customer support?
You can reach us at:
Email: support@jumbura.com
How long does it take to get a response?
We aim to respond to all queries within 24–48 business hours.
