Shipping Policy

At Jumbura.com  we aim to deliver your orders in a timely, safe, and reliable manner. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order on Jumbura.com, you agree to the terms mentioned below.

1. Shipping Locations

• We currently ship across India.

• International shipping is not available unless explicitly mentioned.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• Processing time does not include shipping transit time.

3. Estimated Delivery Time

• Standard Delivery: 3–7 business days, depending on location

• Delivery timelines are estimates and may vary due to:

  • Customer location

  • Logistics partner delays

  • Weather conditions

  • Government restrictions or force majeure events

4. Shipping Charges

• Shipping charges (if applicable) will be clearly displayed at checkout.

• Free shipping offers may apply to select products or order values and are subject to change without prior notice.

5. Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.

• Customers are responsible for tracking their orders using the provided tracking information.

6. Delivery Attempts

• Our delivery partners will attempt delivery up to two times.

• If delivery fails due to customer unavailability or incorrect address, the order may be returned to us.

• Re-shipping charges may apply in such cases.

7. Address Accuracy

• Customers are responsible for providing accurate and complete shipping information.

• Jumbura is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

8. Damaged or Tampered Packages

• Please check the package at the time of delivery.

• If the package appears damaged or tampered:

  • Do not accept the delivery

  • Inform our support team within 48 hours

• Claims raised after acceptance may not be eligible for replacement or refund.

9. Split Shipments

• In some cases, orders may be shipped in multiple packages.

• Customers will be notified if their order is split.

10. Shipping of Electronic Products

• Electronic products are securely packaged to prevent damage.

• Delivery partners may request OTP or signature verification at delivery.

• Open-box delivery (if applicable) must be completed at the time of delivery.

11. Shipping of Kids’ Products

• Kids’ products are packed following safety and hygiene standards.

• Certain items may require additional handling or packaging.

12. Delays & Force Majeure

Jumbura shall not be held liable for shipping delays caused by circumstances beyond our control, including but not limited to:

• Natural disasters

• Strikes or lockdowns

• Government regulations

• Transport disruptions

13. Undelivered or Returned Shipments

• Orders returned due to customer refusal, incorrect address, or failed delivery attempts may be eligible for re-shipping or refund as per our Return & Refund Policy.

• Shipping charges are non-refundable in such cases.

14. Contact Us

For shipping-related queries or assistance, contact us at:

Email: support@jumbura.com
Website: www.jumbura.com