Who we are
Welcome to Jumbura.com
Jumbura is an e-commerce platform offering kids’ products and electronic products. We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our website or services.
By accessing or using Jumbura.com, you agree to the terms of this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
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Visitors browsing the website
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Registered users and customers
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Purchases made through the website
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Communication via email, phone, or customer support
2. Information We Collect
2.1 Personal Data
We may collect the following personal information:
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Full name
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Email address
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Mobile number
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Billing and shipping address
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Order and transaction details
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Customer support communications
Note: Payment information such as card numbers, UPI details, or bank data is not stored by us and is processed securely through authorized payment gateways.
2.2 Sensitive Personal Data
As per Indian law, sensitive data may include:
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Passwords
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Payment authentication details (handled by third-party gateways)
Such data is processed only with your explicit consent and protected using reasonable security practices.
2.3 Non-Personal & Technical Information
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IP address
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Browser type and device details
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Operating system
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Website usage data
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Cookies and tracking data
3. Purpose of Data Collection
We use your information to:
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Process orders and deliver products
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Verify payments and prevent fraud
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Provide customer support and resolve disputes
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Communicate order updates and service notifications
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Improve website performance and user experience
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Comply with legal and regulatory obligations
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Send promotional communications (only with consent)
4. Legal Basis for Processing (DPDP Act, 2023)
We process personal data based on:
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Your consent
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Performance of a lawful contract (order fulfillment)
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Compliance with legal obligations
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Legitimate business interests (fraud prevention, security)
5. Cookies & Tracking Technologies
We use cookies to:
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Enable core website functionality
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Store user preferences
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Analyze traffic and performance
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Improve personalization
You may manage or disable cookies through your browser settings; however, some features may not function properly.
6. Sharing & Disclosure of Information
We do not sell, trade, or rent your personal data.
Your data may be shared only with:
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Logistics and delivery partners
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Payment gateway providers
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IT service providers and hosting partners
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Marketing service providers (with consent)
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Government authorities or law enforcement agencies when required by law
All third parties are contractually obligated to maintain confidentiality and data security.
7. Data Storage & Retention
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Personal data is stored on secure servers
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Data is retained only as long as necessary for:
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Order fulfillment
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Legal, tax, and accounting compliance
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Dispute resolution
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Once no longer required, data is securely deleted or anonymized.
8. Data Security Measures
We implement reasonable security practices including:
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SSL encryption
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Secure servers and access controls
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Restricted internal access to personal data
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Regular system monitoring
Despite best efforts, no system is completely secure, and users acknowledge this risk.
9. Children’s Privacy
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Jumbura sells products for children but does not knowingly collect personal data from minors
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All transactions must be made by parents or legal guardians
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If we discover that a child’s data has been collected unintentionally, it will be deleted immediately
10. User Rights (India – DPDP Act)
You have the right to:
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Access your personal data
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Request correction or updating of inaccurate data
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Withdraw consent at any time
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Request deletion of personal data (subject to legal obligations)
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File a grievance or complaint
Requests can be made by contacting us as mentioned below.
11. Marketing Communication
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Promotional emails or messages are sent only with user consent
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Users may opt out at any time using the unsubscribe option or by contacting support
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review the privacy policies of external sites.
13. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised date. Continued use of the website constitutes acceptance of the updated policy.
14. Contact Information
For any questions, concerns, or data-related requests, contact us at:
Email: support@jumbura.com
Website: www.jumbura.com
